Support

How to reach us

This is the official support page for VibeShift™, the mobile app operated by VibeShift LLC. Whatever brought you here — a question, a billing issue, something in the app that isn't behaving — we want to hear about it.

When you write, it helps to include your device type (for example, iPhone 15 or Pixel 8), the email address on your VibeShift account, and a short description of what you were doing when the issue appeared. Screenshots are always welcome.

Quick answers

Subscriptions & billing

If you subscribed through the App Store or Google Play, your subscription is managed in your store account settings on your device — that's also where you can cancel or change it at any time. Founding Member tiers purchased on this website are billed through Stripe; to cancel or ask anything about a Founding membership, just email us. Our full billing and refund policy lives in the Terms of Service.

Your account & your data

You can delete your account at any time from inside the app (Settings → Delete Account). Deletion is immediate and permanent. How we collect, protect, and handle your information — including your journal entries — is described in our Privacy Policy. If you'd rather make a data request by email, write to us and we'll take care of it.

Something not working?

Tell us what happened and we'll dig in. Bug reports are a gift — they make the app better for everyone.